Welcome to Zao (KAS / Kuwait / Bahrain and UAE) and/or its affiliates provide website features and other products to you when you visit or shop at zaomakeup-sa.com, the use of Zao is subject to the following terms and conditions.

By using Zao website, you agree to these conditions. Please read them carefully.

We offer a wide range of cosmetic products, and we hope you enjoy your shopping experience with us.


Please review our Privacy Policy, which also governs your use of our website, to understand our practices.


When you use our website, or send e­mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e­mail or by posting notices on this site or through any other Zao services such as newsletter. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically such communications be in writing.


All content included in or made available through our website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of Zao, and govern by the law and rules of the kingdom of Saudi Arabia and internationally.


Any graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Zao Service are trademarks or trade dress of Zao cosmetics in France. Zao trademarks and trade dress may not be used in connection with any product or service that is not Zao, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Zao. 


If you use any Zao Service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Zao does not sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the Zao Services only with involvement of a parent or guardian. Zao reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.


Visitors may post reviews, comments, photos, and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e­mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Zao reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant our website a nonexclusive, royalty ­free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Zao and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Zao for all claims resulting from content you supply. Zao has the right but not the obligation to monitor and edit or remove any activity or content. Zao takes no responsibility and assumes no liability for any content posted by you or any third party.


All items purchased from Zao are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

If for any reason there were damages to any product after handing it to the carrier company, Zao will do its best to keep in contact of the customer and the carrier company to solve any issue; however, the responsibilities will fall on the carrier company.


Zao take care of delivery and the estimation of delivery time is 2 to 7 business days after your order is confirmed and payment has been made.

Delivery charges will be added if available on your order of products, and it will be shown in Saudi Riyal unless the website permits to different currency.

If you have missed the chance of receiving your order the first time, you have the right to arrange another day for delivery with the carrier company. In addition, for any reason you have missed the second time of delivery, you might be charged extra for another arrangements

Return and exchange policy

In Zao, our goal is your satisfaction,

For your safety, Zao do not allow exchanges or returns unless products were received completely damaged.